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1. Introduction

These Terms & Conditions apply to your use of our website, your purchase of products from our online shop, and any event planning or related services booked with us.

By using our website, placing an order, making an enquiry, or booking our services, you agree to these Terms & Conditions.

If you do not agree with these Terms & Conditions, you should not use our website or place an order with us.

2. About Us

Trading name: Plan a Party

Legal entity: Partnership of Andreea Iordachescu and Marcela Andreea Borbely

Email: hello@planaparty.ie

Telephone:

Andreea Iordachescu – 0863524879

Marcela Andreea Borbely – 0894509539

Address: 163 Tur Uisce, Doughiska, Galway, H91 C60V, Ireland

Plan a Party is a boutique party decorations and party supplies online shop. We also provide event planning services for personalised celebrations.

3. Website Use

You agree to use this website only for lawful purposes.

You must not:

• misuse the website
• attempt unauthorised access to the website or its systems
• copy, reproduce, or use our content without permission
• use the website in any way that may damage, disable, or impair it

All website content, including text, graphics, logos, branding, images, and layout, belongs to us or is used with permission and may not be copied without our prior written consent.

4. Products

We make every effort to ensure that product descriptions, images, colours, dimensions, and prices are accurate.

However:

• slight differences in colour, finish, size, or appearance may occur
• product images are for illustration purposes only
• packaging may vary
• all products are subject to availability

We reserve the right to withdraw, amend, or update products at any time without notice.

5. Prices and Payment

All prices shown on the website are in the stated currency and are subject to change without notice.

Delivery charges, where applicable, will be added at checkout.

Payment must be made in full before goods are dispatched, unless otherwise agreed in writing for event services.

We reserve the right to refuse or cancel any order where:

• payment has not been received
• an item is unavailable
• there is a pricing or description error
• we suspect fraud, abuse, or misuse

6. Orders and Acceptance

Once you place an order, you may receive an order confirmation email. This confirms receipt of your order request, but it does not mean the order has been accepted.

Your order is accepted only when we dispatch the goods.

We reserve the right to refuse any order at our discretion, including where:

• an item is out of stock
• there is an error in pricing or description
• we are unable to verify payment
• the delivery information is incomplete or incorrect

7. Delivery Areas and Couriers

We currently deliver to:

• Republic of Ireland
• Northern Ireland

We use:

• An Post
• DPD

Local Collection

For customers in the Galway area, local collection may be available by prior arrangement. Collection details will be confirmed directly with the customer once the order is ready.

8. Dispatch and Delivery

If your order is correct and all items are available, we aim to dispatch it within 2 working days.

Estimated delivery times after dispatch are as follows:

• Republic of Ireland: usually 1–2 working days
• Northern Ireland: usually 1–2 working days, depending on courier service and destination

These are estimates only and are not guaranteed. An Post presents national Irish delivery as next working day on its current postal-service guidance, while DPD says most parcels within Ireland are delivered within 1–2 working days. DPD’s UK/NI guidance also states that from ROI it offers a two-day service to and from the UK, and for NI it offers both next-day and two-day options. 

We are not responsible for delays caused by:

• couriers
• weather
• peak seasonal demand
• customs or transport disruption where relevant
• incorrect customer details
• circumstances outside our reasonable control

You are responsible for ensuring that the delivery address and contact details are correct.

9. Damaged, Missing, Incorrect or Faulty Items

You should inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged, incorrect, incomplete, or faulty, please contact us as soon as possible at hello@planaparty.ie with:

• your order number
• details of the issue
• photographs where relevant

Where appropriate, we may offer a replacement, refund, or other suitable resolution in line with your legal rights.

10. Returns and Refunds

Our Returns & Refunds Policy forms part of these Terms & Conditions.

For generic items bought online, you may cancel your order within 14 days of receiving the goods and then return the goods within 14 days of cancellation, provided the items are:

• unused
• in original packaging
• in resaleable condition
• unopened where applicable

This reflects the standard distance-selling cancellation framework for most online goods in Ireland. 

The following items are non-refundable unless faulty, damaged, incorrect, or incomplete:

• personalised or bespoke items
• custom event items
• bespoke balloon setups
• made-to-order items
• hygiene-sensitive items

11. Event Planning Services

We provide event planning and related celebration services.

An enquiry does not secure a booking.

A booking is only confirmed when:

• we accept the booking, and
• the required deposit or payment has been received

The agreed booking may include:

• event date
• location
• scope of services
• styling details
• timings
• payment schedule
• any special requirements

Any changes requested after booking may be subject to availability and may result in additional charges.

12. Deposits and Payment for Events

Our standard event payment terms are:

• 30% deposit for standard events
• 40%–50% deposit for bespoke or high-value events
• 100% upfront for bookings made within 14 days of the event

The remaining balance must be paid by the date agreed in writing.

A booking is not secured until the required deposit or payment has been received.

Deposits are non-refundable if the client cancels, because they secure the date and cover initial planning, administration, and any early commitments made on the client’s behalf.

13. Event Cancellations, Postponements and Changes

If you wish to cancel an event booking, you must notify us in writing as soon as possible.

Unless otherwise agreed in writing, the following cancellation charges apply:

• More than 28 days before the event: deposit retained
• 14 to 28 days before the event: deposit retained plus 50% of the remaining balance
• Less than 14 days before the event: 100% of the total booking value may be payable

Any personalised items, made-to-order items, third-party supplier costs, or other non-recoverable costs already incurred remain payable in full.

If you request a postponement or date change, we may offer a transfer at our discretion, subject to availability and any costs already incurred.

If we cancel due to circumstances within our control, we will offer either:

• a transfer to another agreed date, or
• a refund for services not provided

14. Children’s Events, Supervision and Waivers

For children’s events organised by us, a signed waiver may be required before the event takes place.

Where a waiver is required:

• it must be signed by a parent or legal guardian before the event or activity begins
• a child may not participate if the required waiver has not been signed
• the information provided on the waiver must be complete and accurate

Unless expressly agreed otherwise in writing, parents or guardians remain responsible for the supervision, behaviour, welfare, and collection of their children.

Our staff, contractors, entertainers, or event team are not acting as childminders or legal guardians.

You must tell us in advance about any relevant allergies, medical conditions, behavioural concerns, accessibility needs, or other information that may affect safety or suitability.

We reserve the right to stop or restrict any activity where we reasonably believe there is a safety risk.

15. Customer Responsibilities

You agree to:

• provide accurate information for orders and bookings
• check all confirmations carefully
• notify us promptly of any changes
• ensure suitable access and conditions for delivery or event setup
• supervise children appropriately unless otherwise agreed in writing
• treat our staff, contractors, and suppliers respectfully

We reserve the right to refuse service or end participation where behaviour is unsafe, abusive, threatening, or prevents us from delivering the agreed service properly.

16. Third-Party Suppliers

Where your event includes third-party venues, entertainers, caterers, rental providers, couriers, or other suppliers, we are not responsible for their independent acts, omissions, delays, failures, or cancellations.

17. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

• indirect or consequential loss
• delays outside our reasonable control
• minor product differences in colour, finish, or appearance
• losses caused by incorrect information provided by the customer
• failures caused by third-party couriers, venues, or suppliers outside our reasonable control

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded, including statutory consumer rights.

18. Force Majeure

We are not liable for failure or delay caused by events outside our reasonable control, including severe weather, fire, flood, illness, government restrictions, transport disruption, venue closure, or supplier failure.

In such cases, we may suspend, postpone, or cancel affected orders or bookings and will try to agree a reasonable alternative where possible.

19. Privacy

Any personal data submitted through the website, ordering process, or booking process will be handled in accordance with our Privacy Policy.

20. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version published on our website will apply.

21. Governing Law

These Terms & Conditions are governed by the laws of Republic of Ireland. Any disputes shall be subject to the jurisdiction of the Irish courts.